P6669:[{"_6919":25,"_6920":6921},"areReviewsGrouped","reviews",[6922],{"_6923":6924,"_6925":6926,"_6927":6928,"_6929":6930,"_6931":6932,"_6933":6934,"_6935":6934,"_6936":6655,"_6937":25,"_6938":6071,"_6939":6940,"_6947":6155,"_6948":6949,"_6950":6153,"_6951":6952,"_6953":6366,"_6954":6659,"_6943":6955,"_6958":6959,"_6963":25,"_6964":6965,"_72":6966,"_6967":6655,"_6968":6969},"subscriberId","c51f7b65-fcc9-486f-b563-ae634abbdd20","reviewId","b809a6ed-c276-458a-b5d1-1848aa50bc41","subscriberId_productId","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-9986954002698","productId","shopify-9986954002698","body","Disappointing at this price... the metal structure does not allow the lamp to be perfectly pressed against the wall. I had to tinker around to hang it up. ","dateCreated","2026-03-30T17:29:07.149Z","dateUpdated","helpfulCount","isRecommended","languageCode","original",{"_6931":6941,"_6938":6942,"_6943":6944,"_72":6946},"Décevant à ce prix… la structure métallique ne permet pas de plaquer parfaitement la lampe contre le mur. J’ai dû bidouiller pour l’accrocher. ","fr","reply",{"_6931":6945},"

Merci pour votre retour, cher Pierre. 😔

Nous sommes vraiment désolés d'apprendre que la structure métallique de votre Large Linen Thread Wall Lamp Lace ne permet pas une installation parfaite contre le mur et que vous avez dû faire des ajustements pour l'accrocher. C'est effectivement décevant, surtout à ce niveau de prix.

Nous comprenons parfaitement votre frustration - une lampe murale devrait s'installer facilement et se plaquer correctement contre le mur sans nécessiter de modifications. C'est un défaut de conception de notre part qui est inacceptable.

Votre retour détaillé nous aide énormément à identifier ce problème technique et à améliorer la conception du système de fixation pour les futures productions. Nous prenons note que malgré l'esthétique qui vous plaît, les aspects fonctionnels ne sont pas à la hauteur.

Nous vous invitons à contacter notre service client - nous devons absolument trouver une solution adaptée pour vous, que ce soit un échange ou un remboursement.

","Très jolie mais mal conçue ","productHandle","productImageUrl","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25WES96073-034708_5c8c8fa9c0f02141811af5d72ed5e0ca_dtl_1_x280.jpg?v=1754397185","productName","productUrl","//store.westwing.com/products/large-linen-thread-wall-lamp-lace-en-25wes96073","productVariantName","rating",{"_6931":6956,"_6933":6957,"_72":43},"

Thank you for your return, dear Pierre.

😔 \n

We are very sorry to hear that the metal structure of your Large Linen Thread Wall Lamp Lace does not allow for a perfect installation against the wall and that you had to make adjustments to hang it. It is indeed disappointing, especially at this price level.

We fully understand your frustration - a wall lamp should be easy to install and fit properly against the wall without requiring modifications. This is a design flaw on our part that is unacceptable.

Your detailed feedback helps us enormously in identifying this technical problem and in improving the design of the fastening system for future productions. We note that despite the aesthetics that you like, the functional aspects are not up to par.

We invite you to contact our customer service - we absolutely need to find a suitable solution for you, whether it's an exchange or a refund.

","2026-03-31T06:38:59.424Z","reviewer",{"_6960":6961,"_6962":615},"displayName","Pierre M.","isVerified","isIncentivized","status","approved","Very pretty but poorly designed ","unhelpfulCount","variantId","50893919224074"]

LaceLarge Linen Thread Wall Lamp